Warranty
Camerich subjects to all the limitations and exclusions described in these Limited Warranties, warrants the following Camerich products and parts against material and manufacturing defects for the duration upon delivery set forth next to that product or part in the table below:
10 Year Limited Warranty Applies To:
Wood or metal frames including springs and Webbed Seating System
The metal spring systems are generally sinuous, wire seat springs. The Webbed Seating System is the cross-woven elastic webbing used to support the seating area.
The wood frame including wooden table tops, legs, boards which are used to compose drawers and cabinets, and other wood components not specifically included in the above Limited Warranties.
2 Year Limited Warranty Applies To:
Cushions Cores Including Seat Cushions, Back Cushions, Throw Cushions and Polyurethane Foam used on Wood or Metal Frames: All cushion cores will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material and manufacturing defect. Warranty does not cover loss of resilience, crown, compression or feather loss.
Leather and Fabric Covers: The Leather and Upholstery Fabric Limited Warranty includes seam slippage, cracking, pilling, fading, and dye transfers (improper use excluded). Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. These Limited Warranties do not cover tears, flattening of nap, or shrinking and is not valid when heavy soiling or abuse is evident. These Limited Warranties also do not cover velvets, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect.
All Upholstered Products Metal Components, Hardware and Finishes: All upholstered products metal components including metal legs, swivel chair bases, sofa connectors and other metal components not specifically included in the above Limited Warranties. Warranty does not cover rust or tarnishing resulting from either scratches or abrasions to finish, as it is a living finish that mellow with age.
Workmanship Including Stitching, Piping, Zipper Closing and Handwoven Parts
Wood Finishes: Wood furniture will have one or more of the following characteristics which are not considered as quality defects: variations in grain and colour, knots and pitch pockets. Warranty does not cover fading, scratches, or abrasions to wood finishes, which occurs naturally over time.
Marble Tops: Warranty does not cover stains or changes in colour/texture. Natural variations in both colour and veining are to be expected.
Glass and Mirror Components: Small air bubbles, surface waviness, and lightly pitted areas may occur naturally as part of the glass manufacturing process and are not considered as quality defects. Warranty does not cover mirror breakage, damage, failure due to misuse and mis-installation.
All Wood Products Metal Components, Hardware and Finishes: All wood products metal components including metal legs, handles, motion mechanisms and other metal components not specifically included in the above Limited Warranties. Warranty does not cover rust or tarnishing resulting from either scratches or abrasions to finish, as it is a living finish that mellow with age.
Limitations and Exceptions:
The following limitation and exceptions apply to the Limited Warranties:
All Products: These Limited Warranties do not apply to (i) any merchandise purchased “as is” or second-hand, (ii) any merchandise purchased at a distress sale or a going-out-of business sale, (iii) any merchandise purchased from a liquidator, or (iv) merchandise obtained from a rental retailer. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care.
Chemical Treatments: These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties of CAMERICH.
Leather, Fabrics, Finishes and Nature Materials: The Limited Warranties on “Leather”, “Fabrics” ,“Finishes” and “Nature Materials like Marble and Veneer” do not cover (i) damages resulting from excessive soiling, improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of CAMERICH.
Modifications to Products: These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorisation of CAMERICH.
Care Instructions
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Vacuum-clean fabric every fortnight to get rid of dust in hidden areas, use stain-remover to clean up stains, but a test on a back area is necessary to make sure it’s safe. Following the dry-cleaning instructions is necessary. Always use a professional dry-cleaner.
Maintain the shape and elasticity of cushions and pillows by patting them hard once a week.
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Clean and dust every fortnight, using a piece of soft cloth to wipe the surface. When using a vacuum-cleaner on leather, be sure to use a soft head and pipe so as not to scratch the surface.
To get rid of stains, use soft cloth and leather cleaner to wipe it off. Do not use wet cloths and tissues on leather.
For severe stains, please consult a professional cleaner.
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To clean oil-stained glass tops, use a little detergent first, then wash the area with water and wipe dry with a cloth.
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Marble is a porous material. Any spills should be cleaned immediately to avoid stains.
Oily and acidic liquids will penetrate the surface quicker than water.
Remove spills using a clean, natural coloured cloth and lukewarm waters. If more thorough cleaning is required use a non-alkali or acidic soap.
Do not place hot items on marble, it may cause the marble to shock and crack. Use coasters to protect its surface.
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Wipe furniture with a piece of damp cloth in the direction of grain. For parts that collect most dust, clean them thoroughly. Clean up any stains as soon as possible.
Do not use agents like gasoline or alcohol to wipe wood. Do not use wet bleached tissue either because it may cause harm to the paint or finish.
If cleaning is not done regularly, we advise you use a professional cleaning agent. Take the recommended amount of the agent on a soft cloth to clean the furniture, and then use the other side of the cloth to wipe agent off.
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Damp cloth can be used on steel and aluminium units, but not use acidic or alkali detergent because it will harm the surface and cause oxidation. Hard scratches may cause the same problem.
Metal joints may loosen with time, tighten the screws to get them back in place.
How To Lodge A Warranty Claim
Camerich Sydney must be notified of any defect within 14 days of the defect occurring by email to sales@camerich.com.au. You must provide the following information upon notification of the defect:
All claims must include the invoice of purchasing order, the product QR code, and be filed within the applicable warranty period.
CAMERICH Shall determine in its sole discretion whether to allow or deny a warranty claim. Any warranty claims not accompanied by the required supporting information may be denied for failure to provide the required background information.
If a warranty claim is allowed, CAMERICH in its sole discretion will decide whether to replace the product.
CAMERICH reserves the right to require defective parts be returned upon request.
Once notification of a defect is received, Camerich Sydney will help determine whether your warranty claim is valid, and if it is, will inform you how we will honour it. You may be required to provide Camerich Sydney with:
Photographic evidence of the defect.
A written explanation of the defect.
Details of the defect over the phone with Camerich management.
Returns
Cancellations can be made within 24 hours of an order being placed without incurring a cancellation fee.
For items cancelled after the 48-hour period, 20% of the original retail price will be charged as cancellation fee on standard stock items and discounted special orders. (All sofas, upholstery and special sized items are special orders).
In some special circumstances Camerich Head office may agree to accept a cancellation after the 48-hour period in exchange for store credit to be used against future purchases only. The cancellation fee still applies.
Goods will only be accepted for return in depending on the product, if it is a re-sellable item, the final decision of which will be made by Camerich Head Office.
Goods will not be accepted for refund or exchange if client is to change their mind post manufacture.
Please double check product dimension prior to ordering. Camerich will not bear responsibility for furniture not fitting in lifts or up stairs, 20% of original retail price cancellation fee will be charged.
Goods that require disassembly must be returned with all fixings and parts in-tact and as-new.